Frequently Asked Questions

SHIPPING

When can I expect my package?
The standard delivery time is 5–12 days from the date of shipment. We aim to ship orders every business day. Please note that during peak seasons, courier delays may occur.

Which couriers do you use?
We ship orders via PostNord, Early Bird, and Citymail – we choose the option best suited to your delivery address.

PRODUCT

Can I return a product?
Yes, you can return your order without any issues. Please contact us by email at support@arctiqo.se to receive return instructions.

The product is sold out – when will it be back in stock?
We do our best to keep products available, but sometimes demand exceeds expectations.
If you’d like to be notified when a product is back in stock, sign up for our newsletter.

OTHER

Have more questions?
You can always contact us by email at support@arctiqo.se if you have any questions.